Refund Policy

We want you to love your Puffernatural coat. If something isn't right, here's how we make it right.

14-day returns

You can return unworn, unwashed coats with their original tags within 14 days of delivery for a full refund of the product price. Contact us through our contact page with your order number and we'll send you the return address and instructions. Return shipping is paid by the customer unless the coat is faulty or we sent the wrong item.

Changes and cancellations

Coats are made in small batches. If you need to change your size or colour, or cancel, contact us as soon as possible — we can usually help before your order goes into production. Orders that haven't shipped yet can be cancelled for a full refund.

Damaged, faulty or wrong items

If your coat arrives damaged or you received the wrong item, send us a photo within 7 days of delivery and we'll send a replacement or a full refund, whichever you prefer.

Refunds

Once your return is received and checked, we refund your original payment method within 5–10 business days and confirm it by email.

Shipping Protection

Shipping Protection is refundable while your order hasn't shipped yet.